Privacy Policy for Sunrays
At Sunrays Cosmetics, we are committed to protecting your privacy. Your personal information is used only to process orders, offer support, and improve your shopping experience.
We never share or sell your data to third parties, except when necessary for delivery or payments.
For concerns, contact us at sales@sunrayscosmetics.ke or 0700 797110.
Return & Exchange Policy
We want you to love your order! However, in the rare case something isn’t right, we allow returns or exchanges only under the following conditions:
- Received the wrong item
- Received a defective product
- Product is expired upon delivery
To qualify:
- Item must be unused, untampered, and in original packaging
- You must provide the original receipt
- You must report the issue within 48 hours of delivery
We do not accept returns if:
- You change your mind
- You ordered by mistake
- The request is made after 48 hours
To request a return:
Email us at sales@sunrayscosmetics.ke or call 0700 797110.
We’ll process valid replacements within 48 hours.
Shipping & Delivery
- Orders placed before 5 PM are dispatched same day
- Orders placed after 5 PM or on weekends go out next working day
- Nairobi deliveries: 24–48 hours
- Outside Nairobi: 2–3 business days
Shipping cost depends on package size and location.
Shipping Damages
We package items with care, but some may be fragile.
If an item arrives broken or damaged in transit, please contact us immediately.
While we do not accept returns for such cases, we’ll issue you a discount coupon based on the damage.
Terms & Conditions
- All confirmed orders cannot be changed after processing
- No shipping refunds are provided under any circumstance
- We serve both wholesalers and end users
By using our site, you agree to our policies for a smooth and transparent shopping experience.
Information We Collect
- Personal Information:
- When you make a purchase or create an account, we may collect information such as your name, email address, phone number, shipping address, and payment details.
- Browsing Information:
- We may collect information about your interactions with our website, including your IP address, browser type, pages visited, and duration of visits, to improve your browsing experience.
- Transaction Information:
- Details about your purchases, returns, and preferences to facilitate order fulfillment and improve our product offerings.
How We Use Your Information
- To process and fulfill your orders, including delivery and communication about your purchase.
- To enhance your shopping experience through personalized recommendations and improved website functionality.
- To communicate with you about updates, promotional offers, and customer service inquiries.
- To comply with legal and regulatory requirements.
Information Sharing
We value your trust and do not sell, rent, or share your personal information with third parties, except as necessary to:
- Fulfill your orders (e.g., sharing your address with delivery services).
- Comply with legal obligations or enforce our terms and conditions.
- Improve our website and services with trusted service providers.
Data Security
Sunrays implements robust security measures to protect your personal information against unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular audits of our systems.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics. You can disable cookies in your browser settings, but some features of the website may not function properly.
Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us.
- Opt out of promotional communications at any time.
- Request information on how your data is being used.
Contact Us
If you have questions about this Privacy Policy or need assistance, please contact us:
Email: support@sunrays.ke
Phone: 0700797110
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page regularly to stay informed.